Refund policy
Return and Refund Policy
30-Day Guarantee
Your complete satisfaction matters to us. If your purchase doesn't meet your expectations, you can request a full refund within 30 days of the purchase date.
How to Return an Item
To start a return, email us at support@domely.com and include your order number and the reason for the return. We will reply with return instructions. Items must be sent back in their original condition, with all packaging and documentation included.
Damaged, Defective or Incorrect Items
If the item you receive is damaged, defective or not what you ordered, email us right away at support@domely.com and attach photos as proof. We will arrange a replacement or a full refund at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Sale items or final-price items
- Customized or made-to-order products
- Items showing signs of wear or damage beyond normal handling
- Items purchased more than 30 days ago
Exchanges
If you would like to swap an item for a different size or color, please email support@domely.com. Exchange items will be processed within 5 to 7 business days after we receive your return.
Refunds
After we receive and inspect your return, your refund will be processed within 7 to 10 business days. Refunds are issued to the original payment method. If you haven't received your refund within 15 business days, please get in touch with us.
Return Shipping Costs
The customer is responsible for return shipping costs, unless the return results from our mistake or from a defective product. We recommend using a trackable shipping service.
Order Cancellation
An order can be cancelled within 24 hours of being placed. After that window, the order goes into processing for shipment and can no longer be cancelled.
Contact Us
Domely, operated by Domely LLC
24539 Park Granada, Calabasas, CA 91302, United States
EIN: 27-7324028
Email: support@domely.com